Turn Every Surface into a Story – Personalized Stickers for Every Occasion

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Frequently asked Questions

How do I get in touch for customer support?

For any questions or support needs, please reach out to us via our contact form on this page. You can also email us directly at [email protected]. We aim to respond within 24-48 hours.

Can I request a custom order?

Absolutely! We specialize in bringing your custom projects to life. Please provide details of your request through our contact form, and our team will get back to you with a quote and further instructions.

What is the turnaround time for an order?

The turnaround time depends on the complexity and quantity of your order. Typically, orders are processed and shipped within 3-5 business days. If you have a specific deadline, please let us know, and we’ll do our best to accommodate.

Do you offer international shipping?

Yes, we ship globally. Shipping times and costs vary depending on your location. When placing an order, you’ll see available shipping options and costs at checkout.

What is your return policy?

We stand behind the quality of our stickers. If you’re not satisfied with your order, please contact us within 14 days of receiving your stickers. We’ll work with you to resolve any issues, which may include a replacement or refund depending on the situation.

Can I see a proof of my sticker before it goes to print?

Yes, upon request, we can provide a digital proof of your sticker design for your approval before we proceed with printing. Please note this may extend the overall production time of your order.

Is there a minimum order quantity?

For custom die-cut stickers, there is a low minimum order requirement. However, ordering in larger quantities can significantly reduce the cost per sticker. For specific details, please check our product pages or reach out to us directly.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order’s progress online. If you encounter any issues with tracking, please contact us for assistance.

What Are SPRYSTIX Payment Options?

We want to make your purchase fast and easy, and accept the following payment options:

Visa, MasterCard, American Express, Discover
PayPal

if you encounter any payment problems or issues, please don’t hesitate to reach out to our customer service team for assistance.

Our Customer Service Working Hours

At SPRYSTIX, while our Customer Service team is based in Asia, we are deeply committed to providing exceptional support to our valued customers in the United States and the United Kingdom. Understanding the importance of being available when you need us, we’ve tailored our customer service hours to better align with your time zones:

Email Support:

Available 24/7. Emails sent outside of business hours will be addressed on the next business day. Please allow up to 24 hours for a response during weekdays, and slightly longer over weekends and holidays.

Instagram Live Chat:

US Market (Eastern Time Zone, EST/EDT)
Monday to Friday: 9:00 PM – 9:00 AM
Saturday: 10:00 PM – 6:00 AM
Sunday: Closed
UK Market (Greenwich Mean Time Zone, GMT/BST)
Monday to Friday: 2:00 AM – 2:00 PM
Saturday: 3:00 AM – 11:00 AM
Sunday: Closed

Please note, the stated hours for the Instagram Live Chat and Email Support take into consideration the time difference between Asia, where our customer service team is located, and the primary time zones of our markets in the US and UK. Our response times may vary during peak periods or due to unforeseen circumstances. We appreciate your patience and understanding.

For immediate assistance during these modified business hours, we recommend using our Instagram Live Chat for the fastest response. For less urgent matters or if reaching out outside these hours, please feel free to email us at any time, and we will get back to you as soon as possible.

Thank you for choosing SPRYSTIX. We’re here to ensure that your experience is as smooth and enjoyable as possible, no matter where you are.

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